Terms and Conditions

 

General terms and conditions for the provision of tours and other tourism services

These contractual terms and conditions govern the relationship between the provider and the customer when providing tours and other tourism services, unless otherwise agreed.

1. Definitions

Provider: RiverTrip s.r.o., K dálnici 1395/13a, 104 00 Prague 10 – Uhříněves, Czech Republic, Company ID: 24121851, Tax ID: CZ24121851, the company is registered in the Commercial Register kept by the Municipal Court in Prague, file number: C 89876, e-mail: info@rbprague.cz, phone +420 734 255 067.

 

Customer:

The customer is an entity that has concluded a contract with the provider for the provision of tours or other tourism services.

Tour:

A tour is a sightseeing cruise including the necessary services.

Other tourism services:

Other tourism services are all other individual tourism services except a tour and such a combination of tourism services that are not a tour or a linked travel service.


2. Formation of the contract

2. The provider is engaged in the provision of sightseeing cruises and other tourism services (hereinafter referred to as the “services”).
3. The contract for the provision of services (hereinafter referred to as the “contract”) is concluded:

- for offers placed on the provider’s website by the valid completion of the online booking process. The provider confirms the conclusion of the contract to the customer by sending a message to their contact email;

- for tailor-made offers, the provider creates a specific offer based on the customer’s request, which is sent to the customer’s contact email and the contract is subsequently concluded at the moment when the customer clearly expresses his/her will to receive the services specified in the offer from the provider.

3. Price of services and payment terms

1. The price of services in CZK is stated on the website. Children under 4 years of age have free services, under 12 years of age are entitled to a child price, students under 26 years of age are entitled to a valid ISIC card upon presentation, seniors over 65 years of age and holders of TP, ZTP and ZTP/P are entitled to a discount on the price. The final price of services including VAT, all discounts or surcharges will be displayed to the customer during the online booking process before the contract is concluded. The customer has the option of choosing one of the listed payment methods during the booking process.
2. For a tailor-made offer, the provider will inform the customer of the final price of services within the offer sent to the customer to their contact email. Unless otherwise agreed, after the contract is concluded, the provider will send the customer an advance invoice to their contact email. The invoice is payable within 14 days of its delivery to the customer. The final invoice is sent to the customer after the service is provided.
3. In the case of an international bank transfer, the price of the services is considered paid only when the entire amount charged is credited to the provider's account. The customer is obliged to set the payment parameters so that the amount is not reduced during the transfer. Upon request, the provider will inform the customer of the amount to be paid converted into the currency chosen by the customer. The provider must also comply with the same rules when making payments to the customer.

4. Service features

Unless otherwise agreed, the following rules apply to the services:

1. Since the service provided does not include transport to or from the venue, the customer is obliged to arrive at platform no. 16, Dvořákovo nábřeží Prague 1 110 00 according to the instructions received during the booking process.
2. Hotel pick-up is not part of the tour and is not included in the duration of the tour.
3. The agreed meeting time and place must be respected. Missed boarding due to violation of the meeting conditions is not a reason for a refund.
4. The departure time of the tour is not identical to the pick-up time at the customer's hotel.
5. The specified departure time of the ship depends on the river situation at a given time of day or evening. Possible departure delays are not a reason for a refund.
6. Sightseeing cruises always start at pier no. 16.
7. Sightseeing cruises always end at pier no. 16.
8. 8. An audio commentary is available for all cruises using a QR code, which customers can play on their own device. Several language versions are available, which are continuously modified or changed according to the needs of the provider and customers. The audio commentary for all sightseeing cruises is designed for one-hour cruises, which means that when listening on multi-hour cruises, it may not correspond to the cruise.

5. Cancellation conditions

1. The customer is entitled to withdraw from the contract without obligation to pay a cancellation fee up to 24 hours before the start of the service provision. If the customer withdraws from the contract, the provider will return all funds to him without undue delay, no later than fourteen days from the withdrawal from the contract.
2. In the event of a later withdrawal from the contract, a cancellation fee of 100% of the service price is charged.
3. If the customer does not withdraw from the contract, but nevertheless does not use the ordered services at the agreed time, this situation is considered a cancellation of the service at the time of the planned start and the provider charges a cancellation fee of 100% of the service price.

6. Change and cancellation of the service

1. Changes in the program and prices of services due to unexpected changes in opening hours or navigation restrictions are reserved.
2. In the event that it is not possible to provide the service, in particular due to force majeure, the provider will cancel the service, notify the customer of this fact immediately and refund the amount already paid in full within 14 days of cancellation.
3. The same applies if the customer paid for the service before it was confirmed by the provider and the service was not provided to him.

7. Assignment of rights and obligations

The provider is entitled to assign the rights and obligations arising from the contractual relationship to a third party.

8. Customer obligations

1. The customer is obliged to take care of his own safety or the safety of minors if they are under his protection and the instructions of the crew throughout the entire period of service provision. Failure to comply with the above or interruption of service use is not a reason for a refund of payment.
2. The customer is obliged to act in such a way as to prevent personal belongings from being forgotten on the boats or in the visited objects. The provider is not responsible for these things.

9. Complaints procedure

1. If the service provided has defects, the customer is obliged to point out the defect (complaint) to the provider without undue delay, preferably immediately after the end of the service in the presence of the guide and the provider's representative at the office's cash desk.
2. The provider is obliged to confirm the receipt of the complaint to the customer in writing. The provider will decide on the legitimacy of the complaint and the customer's claims from the received complaint without undue delay, no later than within 30 days and will send its decision to the customer to his contact email.

10. Protection of personal data

1. The customer understands that the provider is entitled to process his personal data for the purposes of fulfilling the contract and for the purpose of fulfilling legal obligations, in particular: name, surname, date of birth, necessary passport data within the scope of the contract (if necessary to provide selected services, a photocopy of the travel document), bank details, place of residence, or other contact address, e-mail address, telephone number, flight number, PNR code of the flight reservation, information about allergies, medications and other health problems.
2. The customer acknowledges that the provider will process his personal data in the scope of name, surname, address, telephone number and e-mail address for the purpose of sending commercial communications. The provider is entitled to send commercial communications in the form of SMS, MMS, e-mail, post or communicate by telephone. The customer may object to the sending of commercial communications at any time, either at the provider's address or by e-mail sent to: info@rbprague.cz.
3. The above provisions apply mutatis mutandis to persons for whose benefit the customer has concluded the contract (fellow travelers). By concluding the contract, the customer declares that he is entitled to grant consents on behalf of fellow travelers, whether on the basis of a contractual or other representation.

The customer acknowledges that as a data subject he has the following rights in particular:

To request from the provider access to personal data concerning him, their correction or deletion, or may request restriction of the processing of his personal data, object to the processing of personal data, as well as the right to data portability. To request that the provider restrict the processing of his personal data if

1. the customer disputes the accuracy of his personal data, for the period necessary for the administrator to verify the accuracy of his personal data;
2. the processing of his personal data was unlawful, but he does not request the deletion of the personal data, but the restriction of their use;

      III. the provider no longer needs his personal data for the purposes of the processing, but the customer requires them for the determination, exercise or defense of his claims; or

   IV. the customer has objected to the processing of his personal data, pending verification of whether the legitimate reasons of the provider outweigh those of the customer. If the processing of the customer's personal data has been restricted, his data may be processed, with the exception of storage, only with his consent.

     a) The right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection.

     b) Obtain confirmation from the provider at any time that his personal data are being processed, and if so, the provider is obliged to provide him with the following information upon request and issue him with a copy of the processed personal data:

I. purpose of the processing;

II. categories of personal data that he processes,

III. recipients or categories of recipients to whom his personal data have been or will be disclosed;

IV. the planned period for which his/her personal data will be stored, or, if it is not possible to determine it, the criteria used to determine this period;

V. the existence of the right to request from the controller the correction or deletion of personal data concerning the customer or the restriction of their processing and to object to such processing;

VI. the right to lodge a complaint with a supervisory authority;

VII. the fact that automated decision-making, including profiling, is taking place.

c. To obtain his/her personal data, which the provider processes, in a structured, commonly used and machine-readable format, and to transfer these to another personal data controller, if

I. the processing of the customer's personal data is based on consent to the processing of personal data; or

II. the processing is carried out by automated means. If possible, the provider shall transfer the customer's personal data to another controller.

11. Final provisions

1. Other matters not regulated by these general contractual terms and conditions shall be governed by Czech law, in particular the relevant provisions of Act No. 89/2012 Coll., the Civil Code.
2. Any disputes arising from the contract may be resolved out of court by the customer through the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, www.coi.cz.
3. To resolve any dispute, the customer may use the online dispute resolution platform. More detailed information on the terms and conditions of online dispute resolution is available at http://ec.europa.eu/odr.
4. The applicable law for any disputes is Czech law and the courts of the Czech Republic are competent.
5. In the event of a discrepancy between the language versions of these terms and conditions, the Czech version shall prevail.

These general terms and conditions are valid and effective for contracts concluded from 1 January 2007